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Product activation

Please follow these instructions to activate a new retail purchase on Steam:

  1. Launch the Steam client software and log into your Steam account.
  2. Click the Games Menu.
  3. Choose Activate a Product on Steam...
  4. Follow the onscreen instructions to complete the process.

Important:

Ensure that you are activating your game through the Steam application. The Steam website cannot be used to activate a game. If you have not yet done so, you can download and install the Steam application by clicking on the green "Install Steam Now" button here:

Redeem your serial key or product code in Origin

Important reminder

Log in using the EA Account you want to add the game to. This is important for parents who need to apply a game to a child's account.

Redeem your code in the Origin client

  1. Log in with the EA Account you want to own this game.
  2. Click on the Origin menu.
  3. Select Redeem Product Code.
  4. Enter the product code or serial key from the back of your game manual, then click Next.

Redeem your code on origin.com

  1. Go to origin.com/us/account and log in.
  2. Select Redeem Product Code from the menu tabs.
  3. Enter your product code, then click Next.
  4. Launch the Origin client to start downloading your game.

Activation on Uplay

Ubisoft uses its own game platform Uplay. If a game needs Uplay, you will find the notice on the product page of each game - DRM.

Download and activation on Uplay

  1. Download and install Uplay, Ubisoft’s download and games manager software. It’s available here: Uplay client.
  2. Run the application and select a directory to install Uplay.
  3. If you don’t already have an account, you will be required to create one. Click create a new account to do so.
  4. Click on the Cog icon in the top right
  5. A product activation box will pop up. Enter tht Uplay activation key and click Continue.
  6. Your game will be activated and bound to your Uplay account.
  7. The game has now been added to your Uplay library where you can start the download.

How to redeem an Xbox prepaid code

Online steps: Redeem a prepaid code

You can redeem all types of prepaid codes, including Xbox gift cards and Xbox Live Gold cards, through a web browser and have them applied to your account immediately. Here's how:

  1. In a browser, go to Redeem code, and then select Sign In
  2. Sign in with your Microsoft account
  3. Select Redeem
  4. Enter the 25-character prepaid code, and then select Confirm

Xbox One console steps: Redeem a prepaid code

  1. From the Home screen, scroll right to Store.
  2. Under Games, select Browse All Games.
  3. Select Use a code. Or, say “Xbox, use code”.
  4. If prompted, sign in.

For QR codes:

For 25-character codes:

  • If you don’t have a QR code, or your code does not scan properly, select Enter the 25-character code.
  • Use the onscreen keyboard to enter your 25-character code. Don’t worry about hyphens, the system takes care of those for you.
  • When your code is redeemed, you’ll receive a confirmation message.

Xbox 360 console steps: Redeem a prepaid code

  1. Sign in to Xbox Live using the account for which you want to use the prepaid code.
  2. Press the Guide button on your controller.
  3. Go to Games & Apps and then select Redeem Code.
  4. Enter the 25-character prepaid code, and then select Done.
  5. When prompted, select Yes to confirm the redemption.

PlayStation®4 Voucher Redemption Instructions:

  1. Open a Sony Network Entertainment account on PSN (or use your existing Sony Entertainment Network account)
  2. Select the PlayStation®Store icon on the PS4™ system home screen.
  3. On PlayStation®Store, select 'Redeem Codes' at the bottom of the menu.
  4. Enter the code.
  5. Once the code has been entered correctly, select 'Continue' on the dialog box.
  6. Select 'Confirm' to accept the Trial Code Terms of Service.
  7. Select 'Continue' to complete code redemption.

PlayStation®3 Voucher Redemption Instructions: 

  1. Create a Sony Entertainment Network account (or log in to PSN using an existing Sony Entertainment Network account).
  2. From the PlayStation®Network icon on the XMB, select 'PlayStation®Store'.
  3. Select 'Redeem Codes' from the navigation menu on the left.
  4. Enter code and click 'Continue'.

Please note that the code is case sensitive and must be entered exactly as displayed.

PlayStation®VITA Voucher Redemption Instructions: 

  1. Go to the PlayStation®Store from your PS Vita home screen.
  2. Create a Sony Entertainment Network account (or log-in to PSN using an existing Sony Entertainment Network account).
  3. Select the 'Redeem Codes' icon.
  4. Enter the 12 character voucher code and select 'Next'.

Please note that the code is case sensitive and must be entered exactly as displayed.

PC:Sony Entertainment Network Voucher Redemption Instructions: 

  1. Go to http://account.sonyentertainmentnetwork.com.
  2. Create a Sony Entertainment Network account (or log in using an existing Sony Entertainment Network or PlayStation®Network account).
  3. Select 'Redeem Prepaid Card'
  4. Enter code and click 'Continue'

Please note that the code is case sensitive and must be entered exactly as displayed.

To activate your key on Battle.net, please follow the steps below:

  1. Log into your Battle.net account here.
  2. Please select ACCOUNT at the top bar of the webpage
  3. Please select Games & Codes and click Add a Game Key
  4. Enter your Key
  5. Make sure the key is entered correctly and confirm by clicking REDEEM CODE
  6. Done

After successfully redeeming the key, the game gets activated and permanently bound to your Battle.net account.It then can be found and downloaded within your Battle.net account at any time

Delivery

You should get your INSTANT keys within 1 or 2 minutes after payment. Other Items will be sent to you as soon as possible.

First of all please check your Spam or Junk folders to make sure that the email containing your Key/Code has not been filtered into one of these.

Please consider that items that are not marked with an instant delivery icon, are not in stock and it can take up to a few days until we deliver them to you. You will get them as soon as possible.

If you still don’t get your Key, please contact our Support-Team at [email protected]

Product information

Some Pre-order titles come with extra downloadable content (DLC). We always update the product description and title to reflect this where applicable. If we do not mention any extra downloadable content in the product description or title then the stock that we are pre-selling does not come with the extra downloadable content.
All of the CD Keys that we sell are compatible with PC unless stated otherwise however not all of the games will run on a MAC. This information will be displayed clearly on each individual title’s product page.
The vast majority of games that we sell will play in most European languages. However we cannot guarantee the exact list of languages for each game. For more specific information you will need to consult the publishers official website.
We do not list the minimum system requirements required to play each game that we sell however this information can be viewed on the publishers official website.
The vast majority of products that we sell are not region specific and can therefore be activated worldwide. If there are any restrictions on any individual products then we will indicate this clearly on the product page.

Returns / Refunds

Due to the nature of CD keys/Codes they cannot be returned and are non-refundable once they have been sent out via our automated email system.
Faulty CD Keys/Codes need to be reported to us via email within 24 Hours of your order being processed. We will then do what we can to resolve the issue as quickly as possible. Please add a screenshot of the entered key and the error message.

Preorders

Games that are pre-ordered will be sent to you 24-48 hours before the games official release date. This will allow you to redeem, download and install your game using the appropriate platform so that you can play the game on the day of release.
Some Pre-order titles come with extra downloadable content(DLC). We always update the product description and title to reflect this where applicable. If we do not mention any extra downloadable content in the product description then the stock that we are pre-selling does not come with the extra downloadable content.

Cancellations

If you don’t make your payment within 10 minutes after checkout, your invoice will timeout. You can still requote the invoice. If you don't requote your invoice it will get deleted after 1 week.
Due to the nature of CD keys/Codes they cannot be returned and are non-refundable once they have been sent out via our automated email system. It is therefore not possible to cancel your order once it has been paid.